Refund policy

Return & Refund Policy — Not Done

Thank you for supporting Not Done. Each hoodie is made to order, which means it is produced specifically for you after your purchase is placed. Because of this, our return policy is slightly different from traditional retail.

Returns & Exchanges

We accept returns or exchanges only if the item arrives damaged, defective, or if you received the wrong item.

If you experience any of the above, please contact us within 7 days of delivery at:

[notdoneapparel@gmail.com]

Include:

  • Your order number

  • A description of the issue

  • A clear photo of the item showing the problem

Once reviewed, we will either send a replacement at no cost to you or issue a full refund.

Sizing

Please review the size chart carefully before ordering. Because items are made to order, we are unable to accept returns or exchanges due to incorrect size selection or change of mind.

If you are unsure about sizing, feel free to contact us before placing your order and we will gladly help.

Cancellations

Orders may be cancelled within 12 hours of purchase. After this window, production may have already begun and we cannot guarantee cancellation.

Refunds (if approved)

If a refund is approved:

  • It will be issued to your original payment method

  • Please allow 5–10 business days for your bank or card provider to process the refund

Non-Returnable Items
Because all items are made to order, we cannot accept returns for:

  • Buyer’s remorse

  • Ordering the wrong size

  • Minor color variations due to screen display differences

Shipping Issues

If your package is marked as delivered but you did not receive it, please first contact your local carrier. If the issue cannot be resolved, email us and we will help investigate.

We appreciate your patience and support. Not Done is a small brand built on meaning, and we aim to treat every customer fairly and honestly.